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  • The Resonate Workshop™ itself is a 1.5 to 2 day, off-site experience in which clients and Octave turn powerfully shared insights into opportunities, opportunities into solutions, and solutions into action plans.
  • Every Resonate Workshop™ is different. The Resonate Approach™ has been used as a template for designing engagements varying in length from 3 weeks to 4 months. Sometimes there are multiple workshops, sometimes there is a single workshop. The approach has been used to address a broad range of goals. Examples include clients working to:

  • Develop a multi-channel customer experience integration strategy (Toy Company)

  • Develop a company turnaround strategy, with a detailed 90 day action plan (Software Company)

  • Create a cross-business unit Web customer experience strategy (Information Services Company)

  • Analyze the customer lifecycle and develop an holistic, long-term strategy to fill in key gaps (Telecom Hardware & Services Provider)
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